This document will highlight the steps needed for installing Webex successfully on both Windows OS and Mac OS.

1. Jhaweb Webex
2. Webex Team Single Sign On Failed
3. Webex Email Link
4. Webex Teams Sign In Failed

Note: If your computer is owned by UW-Madison, please contact your local IT support for help with installing Webex products. The software may be installed and used on personal machines, but should not be redistributed without permission.

The Webex sign in page opens. Enter your credentials to allow Cloud App Security access to your team's Webex instance. Webex asks you if you want to allow Cloud App Security access to your team information, activity log, and perform activities as a team member. Try Webex Assistant free, for 15 days, when you sign up for a paid account. Introducing the all new Webex Webex is your one easy-to-use and secure app to call, message, meet and get. Team collaboration happens all in one place, driven by rich sharing, messaging and video conferencing. Webex Teams keeps your teams connected through messaging, file sharing, whiteboarding and calling. Online Event Management Webex Events is a solution for hosting interactive webinars or large-scale virtual events.

1. Navigate to the Campus Software Library or Cisco Webex Teams site to acquire the Webex for Windows OS installation file
   1. Campus Software Library is a per-machine installer
   2. Cisco Webex site is a per-user installer
2. Navigate to where the downloaded file was placed and double click the file
3. Select 'Next'
   
   1. You will be prompted to enter administrator credentials after performing this step if you downloaded from the Campus Software Library
   2. Installation will occur after performing the above step
      
4. After installation has occurred, select 'Finish'
   
5. Depending on the installer used, next steps are as follows:
   1. Campus Software Library: The machine will now have Webex installed. This will not need to be repeated for other users of the computer
   2. Cisco Webex site: The current user will now have Webex installed. This will need to be repeated for other users of the computer

Jhaweb Webex

1. Search for 'Webex' from the start menu and run the application
2. Select 'Agree'
   
3. If this is the first time Webex will be on the system, select 'Get Started'
4. Enter in your primary email address and select 'Next'
   
   1. Further information on primary email addresses may be found here
      
5. Enter in your NetID and password. Select 'Login'
6. Webex will now be ready for you to use

1. Navigate to the Campus Software Library or Cisco Webex Teams site to acquire the Webex for Mac OS installation file
2. Navigate to where the downloaded file was placed and double click the file
3. A drive will appear on your desktop named 'Webex'. Double click the drive
4. Drag 'Webex' into the 'Applications' folder
   
   1. You will be prompted to enter administrator credentials after performing this step
      
5. The computer will now have Webex installed. This will not need to be repeated for other users of the machine

Webex Team Single Sign On Failed

1. Search for 'Webex' form the search bar and run the application.
   
   1. You may be prompted with a security prompt when launching this application for the first time. Select 'Open'
2. If this is the first time Webex will be on the system, select 'Get Started'
3. Enter in your primary email address and select 'Next'
   
   1. Further information on primary email addresses may be found here
      
4. Enter your NetID and password. Select 'Login'
5. Webex will now be read for you to use

Webex Email Link

Webex Teams Sign In Failed