With the Deezer app on Fitbit Ionic, Fitbit Sense, and Fitbit Versa series, you can download your Deezer playlists and Flow directly to your watch. After you download music, connect Bluetooth headphones or speakers to listen to your music.

*This feature isn't available on Fitbit Versa Lite Edition.

Note that you need a paid subscription to Deezer and a Wi-Fi connection to download music.

Deezer Fitbit Sense 3

Hi I have just bought a Sense and I have linked the watch app to my Deezer account. In the Fitbit app I go to the Media and click on the Deezer service but it says 'Uh Oh! There was a problem reaching the server. Please try again later'. I have waited a few hours, and a few hours. Wondering if the. The Fitbit Sense can store playlists from Deezer and Spotify, so you can play music right from the watch. While you can control Spotify from the watch, you can’t download music from that service to. Get Deezer for Fitbit. Enter the activation code displayed on your watch. Visit our help page. Terms & Conditions.

For information on how to download personal music and audio files with the Music app , see How do I listen to music and podcasts on my Fitbit watch?

The Deezer app is available to Ionic, Sense, Versa, Versa 2, and Versa 3 customers who have a paid subscription to Deezer. For more information about Deezer subscriptions, see deezer.com/offers.

The Deezer app comes preinstalled on watches in many countries. If the Deezer app is not already installed on your watch, see How do I install and manage apps on my Fitbit device?​ For more information on Deezer’s availability by region, see support.deezer.com.

Start here the first time you download playlists to your watch. If you previously downloaded playlists, skip to How do I manage the Deezer playlists on my Fitbit watch? for details about how to update your playlists.

1. If you haven't already done so, make sure your watch can connect to your Wi-Fi network. For more information, see How do I connect my Fitbit watch to Wi-Fi?
2. On your Fitbit watch, open the Deezer app. If you don’t have the Deezer app, download it from the Fitbit App Gallery.
3. Using a web browser on your phone, tablet, or computer, open fitbit.com/deezer.
4. Enter the activation code shown on your watch. If the activation code doesn’t appear when you open the Deezer app, see I'm having trouble activating Deezer—what should I do?
5. If requested, follow the on-screen instructions to log in to your Fitbit account and choose your device. If you don’t see this step, skip to step 6.
6. Follow the on-screen instructions to log in to your Deezer account or create a new account.
7. In the Fitbit app, tap the Today tab > your profile picture > your device image > Media > Deezer.
8. Tap Add Music to see your Flow, featured playlists, and any personal playlists you’ve created on Deezer. If you haven’t favorited or created any playlists, visit the Deezer mobile app or website to do so.
9. Tap playlists to queue them for download.
10. Plug your watch into the charger. Music downloads automatically when the watch is charging and in range of your Wi-Fi network, or tap the menu icon > Force Sync Now in the Deezer section of the Fitbit app to add the playlists to your watch. Depending on the amount of music being downloaded, this process may take several minutes or more. Check the progress of the download on the watch’s screen or in the Fitbit app (if your phone is within Bluetooth range). You can listen to and download music from Deezer on your phone or computer while waiting for your download to complete.

Wi-Fi won't work on your watch when the battery is 25% or less.

When setting up Deezer, open the Deezer app on your watch to see your activation code. If the activation code doesn’t appear:

1. Make sure the device you have paired with your watch is nearby with Bluetooth turned on.
2. If the code still doesn’t appear, press the back button on your watch and then open the Deezer app again.

If you see a code on your watch, but can’t enter it at fitbit.com/deezer, make sure you’re using the code displayed on your watch. Each code is tied to a specific user and device and expires after several minutes. If you’re not able to activate Deezer, contact Customer Support.

If the activation code remains on your watch after entering it at fitbit.com/deezer:

1. Make sure the device you have paired with your watch is nearby with Bluetooth turned on.
2. In the Fitbit app, choose the Deezer playlists you want to download, and then place your watch on its charger within range of your Wi-Fi network.
3. If the activation code doesn’t go away on its own, press the back button on your watch and then open the Deezer app again.

Note that you need a paid Deezer subscription to download playlists to your watch.

To listen to your playlists:

1. After you download your playlists, connect a Bluetooth audio device, such as Fitbit Flyer headphones or a Bluetooth speaker, to your watch. For more information, see How do I connect Bluetooth audio devices to my Fitbit watch?
2. Open the Deezer app on your watch and tap the play button next to a playlist to start playing the music in that playlist. You can also tap the name of the playlist to see the list of tracks. You may need to scroll down to see all of your playlists.
3. In the list of tracks within a playlist, tap Shuffle All or tap an individual track to play it. The equalizer icon indicates which track is currently playing.
4. While music is playing, play or pause the track or tap the arrow icons to skip to the next track or previous track (returning to a previous track isn’t possible when listening to Flow). Press the + and - icons to control the volume.
5. To open additional controls, tap the 3 dots icon. Here, you can change the Bluetooth audio output device.
6. To listen to a different playlist, press the back button and tap a playlist. Note that you may need to reopen the Deezer app to choose a different playlist.

Note: Open the music controls to change tracks or control volume. From any screen, press and hold the back button on your watch and swipe to the Music Controls screen instead of opening the Deezer app.

Playlists update automatically and Flow updates daily when the watch is charging and in range of your Wi-Fi network. To adjust which playlists are stored on your watch:

1. In the Fitbit app, tap the Today tab > your profile picture > your device image > Media > Deezer.
2. To remove a playlist, swipe it to the left and tap Delete. To add a new playlist, tap Add Music and select the playlists to download. Only the content not already downloaded to your watch is shown.
3. Plug your watch into the charger. Playlists download automatically when the watch is charging and in range of your Wi-Fi network, or tap the menu icon > Force Sync Now in the Deezer section of the Fitbit app to add the playlists to your watch. To force a sync, the device paired to your watch must be nearby with Bluetooth turned on.

Because Flow is a personalized soundtrack based on the music you add to your favorites, it can take a day or two before Flow shows up for download in the Fitbit app if this is your first time using Deezer. For more information on Flow, see support.deezer.com.

Plug your watch into the charger. Playlists download automatically when the watch is charging and in range of your Wi-Fi network, or tap Force Sync Now in the Deezer section of the Fitbit app to add the playlists to your watch.

To change the Wi-Fi network your watch is connected to or to make sure your network type is compatible, see How do I connect my Fitbit watch to Wi-Fi?

If your playlists don’t appear to be downloading, review the troubleshooting steps in Why won't my Fitbit watch connect to Wi-Fi? and Why won't my Fitbit device sync? Then try again to download your playlists.

If you're having trouble adding new Deezer playlists to your Fitbit watch, make sure you updated your watch to run the latest Fitbit OS. For more information, see our help article How do I update my Fitbit device?

Your Deezer playlists update when your watch is charging and in range of your Wi-Fi network. If you added more tracks to a Deezer playlist that’s synced with your watch, your watch may run out of space when it attempts to download the new content. If you receive this error message, remove some of the music downloaded to your watch:

• If you want to remove personal music on your watch, see How do I listen to music and podcasts on my Fitbit watch?
• If you want to remove Deezer playlists on your watch, see How do I manage the Deezer playlists on my Fitbit watch?
• If you want to remove some of the tracks included in your Deezer playlists, manage your playlists through the Deezer app or website.

To download music without your charger:

1. In the Fitbit app, tap the Today tab > your profile picture > your device image > Media > Deezer.
2. Tap the menu icon > Force Sync Now.

Note that downloading music can be battery-intensive and Wi-Fi won't work on your watch when the battery is 25% or less.

You can leave your phone at home. After you download your playlists and connect a Bluetooth audio device to your watch, you can listen to your music anywhere directly from your watch.

If you no longer see your playlists on your watch, it may be because your Deezer subscription expired or due to another problem with your Deezer account. For more information about your account, see support.deezer.com.

Make sure your watch is charged and in range of your Wi-Fi network to verify your account status periodically.

Although Deezer allows you to upload personal music files to your playlists, these tracks can’t be downloaded to your watch. When you download a playlist that contains personal music files, the unsupported tracks won’t appear on your watch. If a playlist only contains personal music files, the playlist won’t appear in the Deezer section of the Fitbit app. For information about how to download personal music and audio files with the Music app , see How do I listen to music and podcasts on my Fitbit watch?

Occasionally, there are other reasons why a track from the Deezer catalog is unavailable for playback. For more information, see support.deezer.com.

If you activate Deezer on Fitbit but aren’t offered a free trial, contact Deezer for more information about your eligibility. You won’t receive the free trial if you received a free trial to Deezer in the past or already have a paid subscription to Deezer.

If you want to use a different Deezer account on your watch or no longer want to use the feature, you can unlink your Deezer account. This will remove all Deezer music from your watch.

1. In the Fitbit app, tap the Today tab > your profile picture > your device image > Media > Deezer.
2. Tap the menu icon > Unlink Deezer account.
3. Tap Unlink, and your account, including all previously stored music, will be removed from your watch.

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With the Music app on your Fitbit watch*, you can store and play several hours worth of your favorite songs and podcasts right on your wrist. After you download playlists to your watch, connect Bluetooth headphones or another audio device to listen to your tracks.

*This feature isn't available on Fitbit Sense, Fitbit Versa Lite Edition, or Fitbit Versa 3.

To download playlists to your watch, you need a computer with a Wi-Fi connection and the free Fitbit Connect app.
See How do I download playlists to my Fitbit watch? below for details on how to install the apps and download playlists

Keep in mind you can only transfer files that you own or don’t require a license.

For information on how to use the Deezer app to download playlists to your watch, see How do I listen to Deezer playlists on my Fitbit watch?

If you live in the United States, you can also use the Pandora app to download stations to your watch. For more information, see How do I listen to Pandora stations on my Fitbit watch?

The music and podcast file types you can download to your watch depend on whether you use a PC or a Mac. Note that some older songs may not transfer due to copyright protections (known as DRM encryption).

PC:

• MP3 files
• MP4 files with AAC audio
• WMA files

Mac:

• MP3 files
• MP4 files with AAC audio

You can transfer music you purchased. Currently, you can’t transfer songs you downloaded through paid streaming services such as Apple Music and Microsoft Groove. If you have a paid Deezer subscription, you can use the Deezer app to download playlists to your watch. For more information, see How do I listen to Deezer playlists on my Fitbit watch? If you live in the United States, you can also use the Pandora app to download stations for offline listening. For more information, see How do I listen to Pandora stations on my Fitbit watch?

Store over 300 songs and podcasts on your watch depending on the file sizes. For example, a 60-minute podcast takes up more storage space than a 3-minute song.

To download music and podcasts to your watch, create at least 1 playlist of songs or podcasts in iTunes or Windows Media Player to download to your watch.

If you use iTunes, make sure you approve the app to share playlists with your watch:
Open iTunes on your computer > Edit > Preferences > Advanced > Share iTunes Library XML with other applications > OK.

To transfer the music to your watch, choose your device.

Part 1

Start here the first time you download playlists to your watch. If you previously downloaded playlists, skip to Part 2 to download new music and podcasts.

Connect to Wi-Fi

Make sure your watch and your Mac are able to be connect to the same Wi-Fi network:

1. In the Fitbit app, tap the Today tab > your profile picture > your device image.
2. Tap Wi-Fi Settings.
3. Tap Add Network and follow the on-screen instructions to add your Wi-Fi network or check the Network list to make sure it’s already listed.
4. Tap the network name > Connect.
5. To see which network your computer is on, click the Wi-Fi symbol on your screen. Connect to the same Wi-Fi network as your watch.

If you have trouble connecting your watch to Wi-Fi, see Why won't my Fitbit watch connect to Wi-Fi?​

Install Fitbit Connect

Install a free software application called Fitbit Connect that lets you download music and podcasts from your iTunes Library to your watch.

1. On your Mac, go to fitbit.com/setup.
2. Scroll down and click the option to Download for Mac.
3. Double-click Install Fitbit Connect.pkg. The Fitbit Connect installer opens.
4. Click Continue to move through the installer.
5. After the Fitbit Connect window appears, continue to Part 2.

Part 2

1. For best results, sync your watch in the Fitbit app, and then disable Bluetooth temporarily on your phone and computer.
2. Plug your watch into the charger.
3. In the Fitbit Connect window on your computer, click Manage My Music.
4. If prompted, log in to your Fitbit account.
5. On your watch, open the Music app and then tap Transfer Music. Note that you may need to scroll down to see the transfer button.
   
6. Wait a few moments for your watch to connect. Note this can sometimes take a minute or two.
7. When prompted, follow the on-screen instructions on your Mac to choose the playlists you want to download to your watch. After you choose a playlist, the download starts automatically. If your playlist doesn't appear, click the refresh icon and try again.
8. Note that if you take several minutes to pick your first playlist, Wi-Fi may disconnect to preserve your battery. Tap the Transfer Music button again to reconnect and continue choosing your playlists.

To see music transfer in action, watch our video (English only).

Part 1

Start here the first time you download playlists to your watch. If you previously downloaded playlists, skip to Part 2 to download new music and podcasts.

Connect to Wi-Fi

Make sure your watch and PC are connected to the same Wi-Fi network:

1. In the Fitbit app, tap the Today tab > your profile picture > your device image.
2. Tap Wi-Fi Settings.
3. Tap Add Network and follow the on-screen instructions to add your Wi-Fi network or check the Network list to make sure it’s already listed.
4. Tap the network name > Connect.
5. To see which network your computer is on, click the Wi-Fi symbol on your screen. Connect to the same Wi-Fi network as your watch.

If you have trouble connecting your watch to Wi-Fi, see Why won't my Fitbit watch connect to Wi-Fi?

Install Fitbit Connect

Install a free software application called Fitbit Connect that lets you download music and podcasts from your iTunes Library or Windows Media Player to your watch.

1. On your PC, go to fitbit.com/setup.
2. Scroll down and click the option to Download for Windows.
3. Double-click Install Fitbit Connect.pkg. The Fitbit Connect installer opens.
4. Click Continue to move through the installer.
5. After the Fitbit Connect window appears, continue to Part 2.

Part 2

1. For best results, sync your watch in the Fitbit app, and then disable Bluetooth temporarily on your phone and computer.
2. Plug your watch into the charger.
3. On your computer, open Fitbit Connect and then choose Manage My Music.
4. Click Personal Music.
5. On your watch, open the Music app and then tap Transfer Music. Note that you may need to scroll down to see the transfer button.
   
6. Wait a few moments for your watch to connect. Note this can sometimes take a minute or two.
7. When prompted, follow the on-screen instructions on your computer to choose the playlists you want to download to your watch. After you choose a playlist, the download starts automatically.
8. Note that if you take several minutes to pick your first playlist, Wi-Fi may disconnect to preserve your battery. Tap the Transfer Music button again to reconnect and continue choosing your playlists.

To listen to music and podcasts:

1. After you download at least 1 playlist, connect a Bluetooth audio device, such as Fitbit Flyer headphones or a Bluetooth speaker, to your watch. For more information, see How do I connect Bluetooth audio devices to my Fitbit watch?
2. Open the Music app on your watch and tap a playlist. If you downloaded multiple playlists, you may need to scroll down to choose the one you want.
3. Tap a track and then tap the play button.

Deezer On Fitbit Sense

Open the music controls to change tracks or control volume. From any screen, press and hold the back button on your watch and swipe to the Music Controls screen instead of opening the Music app.

Choose to delete individual playlists or all personal music stored on your watch. Use your computer to choose which playlists to delete or use the Fitbit app on your phone to delete all music stored on your watch without needing to connect to Wi-Fi. Note that you can add new playlists and delete existing ones at the same time.

Delete Individual Playlists

1. Plug your watch into the charger.
2. Open Fitbit Connect on your computer > Manage My Music.
   Note that your watch and computer must be connected to the same Wi-Fi network.
3. On your watch, open the Music app and then tap Transfer Music. Note that you may need to scroll down to see the transfer button.
4. Wait a few moments for your watch to connect. After your watch connects, on your computer screen you’ll see the list of playlists downloaded to your watch.
5. Click the checkbox next to the playlist(s) you want to delete. The update will begin immediately.

Delete All Music

1. In the Fitbit app, tap the Today tab > your profile picture > your device image.
2. Tap Media > Personal Music.
3. Tap Remove All Personal Music.

If you have trouble downloading your playlists, review the troubleshooting steps in Why can't I download music and podcasts to my Fitbit watch?

You can leave your phone at home. After you download your playlists and connect a Bluetooth audio device to your watch, you can listen to your tracks anywhere.

For more information about the music controls, see How do I control music with my Fitbit device?

Microsoft Groove doesn’t support third-party app access to your playlists. Instead, download playlists from Windows Media Player to your watch.

If you store music outside of the Music folder on your computer, our music service may not find your files. Add your folders to the list of folders the music service searches so it can find your playlists.

To add folders:

1. On your computer, open Fitbit Connect and choose Manage My Music.
2. Click the gear icon in the top right corner > Advanced Settings.
3. Click the + to add the folders where you store your music to the Music folders list and then click Ok.
4. Check to see if our music service found your playlists. If not, you may need to add more folders.

Fitbit Sense Review

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